How do I notify Moore of any changes to contact details?
Please use this form to notify Moore to any changes to contact details (e.g. clerk change of address etc.) Contact details for the Moore East Midlands Smaller Authorities team are as follows:
Telephone: 01733 397 300
Email:
cumbria.sa@mooreuk.global for smaller authorities in Cumbria
leics.sa@mooreuk.global for smaller authorities in Leicestershire & Rutland
oxon.sa@mooreuk.global for smaller authorities in Oxfordshire
warks.sa@mooreuk.global for smaller authorities in Warwickshire and West Midlands
wsussex.sa@mooreuk.global for smaller authorities in West Sussex
If you do receive an email from us and you are not sure if it is genuine, please contact us on 01733 397300.
Post:
FAO Smaller Authorities Team
Moore East Midlands
Rutland House
Minerva Business Park
Lynch Wood
Peterborough
PE2 6PZ
All correspondence should be addressed for the attention of the Smaller Authorities Team and should clearly state the name of the authority.
Making a complaint
Where a Smaller Authority or member of the public wishes to lodge a complaint against Moore it may be lodged with the firm directly via email at complaints.sa@mooreuk.global
Please do not use the ‘get in touch’ or ‘contact us’ buttons on this website.
Complaints will be referred to a Moore partner who is not involved in the Smaller Authorities contract to review. The reviewing partner will investigate all complaints promptly, fairly and consistently in accordance with regulatory standards before providing a written response to the complainant.
Complaints can be raised about a failure of service or process. If the complaint is in respect of a decision by the External Auditor following an objection, please note this must be based on procedural concerns and not disagreement with their decision, this includes if the decision is not to take any further action. The reviewing partner will assess whether proper processes have been followed in coming to their decision but will not review the decision itself.
If the firm is unable to resolve matters, we will refer the complainant to the SAAA directly.