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IT Helpdesk Support Officer
Sheffield, South Yorkshire / hybrid working

Service/Department:

Moore Insight

Sector:

Technology

Job type:

Full time

Description:

Want to work for a leading technology focused professional services firm that is innovative, inspiring and entrepreneurial?

We are MOORE Insight - established and trusted leaders in digital ERP transformation and change across Finance, HR, Procurement and IT and we are officially recognised as a Great Place to Work!

Our continued success and recognition for excellence in the ERP market means we are looking for an IT Helpdesk Support Officer to support the efficient and secure running of our internal IT services, as well as assisting with their continuous improvement.

You will require knowledge and experience across software, hardware and security to meet the needs of the role. Meeting the needs of our team in providing advice, support and guidance will be crucial.

THE INDIVIDUAL


This role will suit a positive, energetic and motivated with a proven record in successful systems support, administration and security. You will appreciate that we have a diverse team with different skillsets and experiences of IT.

We are looking for someone who seeks purpose in their role, would fit in a small, flexible, demanding and challenging environment, and has an eye for detail to ensure all activities are completed to an exceptional standard.


KEY RESPONSIBILITIES

  • Minimum 2+ years' experience working in IT support, security and optimisation
  • Service monitoring and communication
  • Connectivity support
  • Providing software and hardware support to users via the Service Desk
  • Monitoring system usage and improving with user training
  • Monitoring system performance and service health
  • Monitoring and constantly improving security
  • Other IT-related tasks as directed by your Line Manager

EDUCATION AND EXPERIENCE


Essential:
  • 2+ years' experience working in IT support, security and optimisation
  • Microsoft 365 cloud systems and user administration
  • Corporate and BYOD device / application management
  • Security & performance monitoring and improvements
Desirable (optional):
  • IT-related qualification (for example, ITIL)
  • User adoption and business change
  • Telephony implementation projects / system support
  • Setup of internet routers and supporting networks / connectivity
  • Backup & restore solutions

SKILLS


Technical skills:
  • A detailed understanding of the Microsoft 365 ecosystem
  • Knowledge of Microsoft Teams & SharePoint, including setup, security, document libraries and lists management
  • Advanced knowledge of Word, Excel and PowerPoint, including formulas, styles and document templates
Key personal skills:
  • Positive, proactive, solution-seeking attitude with a desire to always find a solution to IT challenges by using your initiative - the answer is out there somewhere!
  • Excellent communication skills with individuals of all levels – verbal and written
  • Highly responsive to requests for help and being able to prioritise your workload and multi-task effectively
  • Confidently deal with pressure, show resilience and manage conflicting demands
  • Patience, empathy and an appreciation that everyone's knowledge and understanding of IT can vary!
  • A desire to always deliver results to the best of your ability and exceed customer expectations

SALARY/BENEFITS

  • Base salary plus bonus
  • ​We are certified as a Great Place to Work through the outstanding feedback from our employees
  • A positive work / life balance – Flexible and Hybrid working, paid Community Volunteer Days
  • A sense of belonging, a shared vision and values that highlights our purpose and mission
  • A passion for people and keeping our team and our clients at the heart of our business
  • Autonomy, opportunity for growth and ongoing Professional Development
  • Electric car scheme and an ongoing commitment to green initiatives
  • Health & Wellbeing initiatives – Private Medical Insurance, Employee Assistance Program
  • Embracing diversity and inclusion to work in a collaborative and supportive environment that respects and values all team members in their contributions

HOW TO APPLY

To find out more about the role and review the full job spec, please send a copy of your CV and covering letter by email to:
 
Claudia Dickinson
Resourcing and Talent Lead